FAQ
My Airport Lounge is an online platform that provides travellers with access to single-use airport lounge entry passes. Our easy-to-use service allows you to relax in comfort before your flight, regardless of your airline or class of travel.
We offer single-use lounge entry passes. These passes grant you access to a specified lounge for a single visit, ensuring a comfortable and relaxing pre-flight experience.
After purchasing a lounge pass, you will receive a confirmation email. Present this email, either printed or on your mobile device, at the lounge entrance to gain access.
Yes, it ensures all group or family members are checked in together, and we strive to seat everyone close to each other when possible, making your travel experience more enjoyable.
- Visit our website and select the airport, terminal, and your preferred entry date and time.
- Browse the available lounges and choose the one that best fits your needs.
- Complete the purchase through our secure payment process.
- You will receive a confirmation email with your lounge entry details.
We accept card payments through Visa and MasterCard.
Yes, you can modify or cancel your booking at any time. Please note that we are not responsible if you fail to arrive at the lounge at your chosen time. For modifications or cancellations, contact our customer support team for assistance.
Yes, we offer 24/7 customer support through phone, email, and chat bot. Our support team is available to assist you with any inquiries or issues you may have.
No, there are no geographic restrictions on the lounge passes we sell. You can purchase passes for lounges worldwide, depending on availability.
Yes, lounge passes can only be purchased up to 3 hours prior to your flight departure time.
The maximum stay allowed with our lounge passes is 3 hours. If you need to stay longer, you can purchase extra time directly at the lounge.
We take your privacy and data protection seriously. All personal information is securely processed and stored in accordance with applicable privacy laws and regulations. For more details, please review our Privacy Policy on our website.
You are to cancel your subscription at any time. To do so, simply visit this page or get in touch with our dedicated Customer Support team, they are available seven days a week to help you find all the answers. To avoid your subscription being renewed automatically, please ensure your cancellation happens before the end of your subscription or trial period.
Yes, so you won't have to worry about handling it on your own! At the end of your subscription or trial period, we will charge the subscription fee to the same card you used when subscribing to our service.